Position

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Job Title:
Technical Service Desk (Japanese Speaking)
Salary:
RM 7000 – 8000 per month
Job Description:
Provide technical assistance and support to multiple clients, managing and prioritizing inquiries from different companies, primarily in English and Japanese.
Responsibilities:
  • Manage and prioritize customer inquiries from various clients, ensuring timely and accurate responses
  • Bilingual support skills to accurately understand inquiries and responses in English and Japanese, and to accurately translate them into Japanese or English.
  • Compose thoughtful, personalized responses for a variety of end user requests
  • Effectively resolve enquiries from end users in a considerate, accurate, and timely manner
  • Manage incidents and service requests and devise solutions to resolve issues
  • Manage end-to-end ticket life-cycle coordination. SLA is very critical in client’s environment.
  • Monitor and maintain quality of service as measured by metrics such as performance, efficiency, customer satisfaction, and take corrective action as required
Required Skillset:
  • Both Spoken and Written Japanese and English language
  • Professional and proficiency in B to B business communication skill to end users
Department Information:
ITO Department - Provide technical desks in multiple languages through the use of cutting-edge technology and solve problems for our clients’ customers
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Please feel free to contact us if any questions should arise.

E-mail: recruitment@trans-cosmos.com.my