Global Digital Transformation Partner

Job Title:

Supervisor, Web Content Management

Salary:

Basic Salary : RM 8,500

Job Description:

• Maintenance of web properties with an emphasis on updating web content.
• Manage a project through managing tasks and reporting status to management.
• Supervise a group of team leaders and agents while coaching and executing action plans.
• Provide detailed analysis of errors and feedback to respective team through recommending ways to improve quality score.
• Interact closely with team leaders and identify issues to consistently update operation manual.
• Review completed tasks and maintain operation quality to ensure the performance meet SLA and KPI.
• Maintain good relationship with client while directly receiving tasks, reporting status, and discussing issues.
• Assist with challenging client requests or issue escalations as needed.
• Review and analyses daily/weekly/monthly/quarterly and annual operations and report to client
• Perform other duties as assigned.

Required Skillset:

• Japanese Level：Native

Please feel free to contact us if any questions should arise.

E-mail: recruitment@trans-cosmos.com.my