Position

Job Title:
Call Centre Agent
Salary:
Basic Salary : RM 9000
Perfect Attendance : RM 100/ Month
*In order for you to get the perfect attendance allowance, you need to work for a full month with us with ‘0’ lateness and unplanned leave.
Job Description:
As a Call Centre Agent, you will be the primary point of contact for the customers, ensuring they receive exceptional service and support. Your role will involve responding to customer inquiries across multiple channels, resolving issues and providing accurate information, all while maintaining a positive and professional demeanour. Working location is Menara Shell, Brickfield.
Responsibilities:
  • Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
  • Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
  • Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
  • Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
  • Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
  • Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.
Department Information:
Call Centre Department

Application

Please send your resume to the email address below, indicating the job title you are applying for.

E-mail: recruitment@trans-cosmos.com.my

Contact information

Please feel free to contact us if any questions should arise.

E-mail: recruitment@trans-cosmos.com.my